We do not pass any customer information to anyone else. Personal information will only be used for the purpose for which it was given.
We aim to make online shopping easy and risk-free. That’s why we offer a no fuss returns policy
- Please contact us and tell us that you wish to exchange/return an item.
- Return the garment(s) in its original packaging, unworn and unwashed with tags attached. Sorry, we cannot accept used items. Wrap carefully so as to avoid damage during transit.
- Please enclose a note to remind us of your exchange/refund requirements and also include your name, address and a contact number
- You can send your returns to:
70 Rangiora Woodend Rd
All returns or exchanges must be returned within 21 days of original purchase.
Your first exchange will be delivered free, however any exchange there after will incur a delivery cost of $7 per shipment.
No refunds will be issued for items that are sold as Clearance items or Factory Seconds.
If you would like to visit our home office at Woodend, North Canterbury to view and try on our products, feel free to contact us to make an appointment.
- New Zealand nationwide delivery is $5 per order.
- If you wish to collect your order personally, there is no charge. Please contact us either by phone or email to make arrangements.
- In-stock orders will be sent out within 1 working day upon receipt of your payment. The estimated delivery times is between 1-2 working days however, most customers do receive their orders on the next business day. Rural address may take 2-3 business days. We will advise you either by phone or email if we anticipate any delays, or if the item(s) you have ordered is out of stock.
- To measure your bust measurement, take measurement across fullest part and across shoulder blades. Our measurements are given in inches.
- Click on the Sizing tab on the individual product page to view sizing of each design.
- For online orders, we accept credit card payments (Visa or Mastercard) through Paypal, or direct credit to our company bank account.
- Credit card payments can be accepted online through Paypal secure payment gateway. You will be directed to a secure page hosted by Paypal for payment.
Credit card details will be entered directly into a secure Paypal payment page. MummyMatters will not save, nor will we be advised of your credit card details, only advice of your payment.
- Upon submission of your online order form, we will hold your order for 7 days, after which it will be returned to our inventory if we have not received your payment.