CUSTOMER SERVICE
Customer Service2020-04-26T23:15:29+12:00
Privacy Policy2020-01-27T22:20:57+13:00

We do not pass any customer information to anyone else. Personal information will only be used for the purpose for which it was given.

Exchanges and Returns2020-06-10T23:46:38+12:00

We aim to make online shopping easy and risk-free. That’s why we offer a no fuss returns policy

Returns Procedure

  • Please contact us and tell us that you wish to exchange/return an item.
  • Return the garment(s) in its original packaging, unworn and unwashed with tags attached. Sorry, we cannot accept used items. Wrap carefully so as to avoid damage during transit.
  • Please enclose a note to remind us of your exchange/refund requirements and also include your name, address and a contact number
  • You can send your returns to:

    MummyMatters Ltd
    70 Rangiora Woodend Rd
    Woodend 7610

All returns or exchanges must be returned within 21 days of original purchase.

Your first exchange will be delivered free, however any exchange there after will incur a delivery cost of $5 per shipment.

No refunds will be issued for items that are sold as Clearance items or Factory Seconds. However, exchanges are accepted.

Appointments To Visit Us2020-04-26T23:05:13+12:00

Due to Covid-19, our home office/shop will not be open for visits at this time.

If you would like to visit our home office at Woodend, North Canterbury to view and try on our products, feel free to contact us to make an appointment.

Delivery Information2020-04-26T23:09:50+12:00

Due to Covid-19, there will be potential delays with our contactless courier delivery service. No pick ups will be available from our address at this time.

  • New Zealand nationwide delivery is $5 per order.
  • If you wish to collect your order personally, there is no charge. Please contact us either by phone or email to make arrangements.
  • In-stock orders will be sent out within 1 working day upon receipt of your payment. The estimated delivery times is between 1-2 working days however, most customers do receive their orders on the next business day. Rural address may take 2-3 business days.  We will advise you either by phone or email if we anticipate any delays, or if the item(s) you have ordered is out of stock.
Sizing Guide2020-08-21T23:12:04+12:00
  • To measure your bust measurement, take measurement across fullest part and across shoulder blades. Our measurements are given in inches.
  • Click on the Sizing Information tab on the individual product page to view sizing of each design. Some designs have slightly different sizing.
  • Contact us if you need assistance on particular designs.
Size Measurement
S 36 inches
M 38 inches
L 40 inches
XL 42 inches
2XL 44 inches
Payment Information2020-01-27T22:24:12+13:00
  • For online orders, we accept credit card payments (Visa or Mastercard) through Paypal, or direct credit to our company bank account.
  • Credit card payments can be accepted online through Paypal secure payment gateway. You will be directed to a secure page hosted by Paypal for payment.
    Credit card details will be entered directly into a secure Paypal payment page. MummyMatters will not save, nor will we be advised of your credit card details, only advice of your payment.
  • Upon submission of your online order form, we will hold your order for 7 days, after which it will be returned to our inventory if we have not received your payment.
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