We aim to make online shopping easy and risk-free. That’s why we offer a no fuss returns policy

Returns Procedure

  • Please contact us and tell us that you wish to exchange/return an item.
  • Return the garment(s) in its original packaging, unworn and unwashed with tags attached. Sorry, we cannot accept used items. Wrap carefully so as to avoid damage during transit.
  • Please enclose a note to remind us of your exchange/refund requirements and also include your name, address and a contact number
  • You can send your returns to:

    MummyMatters Ltd
    70 Rangiora Woodend Rd
    Woodend 7610

All returns or exchanges must be returned within 21 days of original purchase.

Your first exchange will be delivered free, however any exchange there after will incur a delivery cost of $5 per shipment.

No refunds will be issued for items that are sold as Clearance items or Factory Seconds. However, exchanges are accepted.